Renaissance:Phase 1

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Research - Know and understand OpenOffice.org users to better meet their needs.

Users

Who are our users?

• OpenOffice.org User Survey I (2008)
• OpenOffice.org User Survey II (2009) (currently running)[1]
• Customer feedback

What do our users do with the product?

• OpenOffice.org User Survey II (2009) (currently running)[2]
• Customer feedback

How do they use our product, are they satisfied?

• Usage tracking [3]
  • Template Usage on OOo Template Repository
• OpenOffice.org User Survey II (2009) (currently running)[4]
• Focus groups
• Contextual inquiries
  • User interviews
  • User observations
• Site visits, user and customer satisfaction surveys

What problems do they have?

• IsoMetrics (in various settings)
• Community feedback
• RFEs

Links

• OpenOffice.org User Survey 2009 - The current OpenOffice.org User Survey
• User Feedback Program - The OpenOffice.org User Feedback Program
• IsoMetrics Questionnaire - IsoMetrics project site at the University of Osnabrück

User Feedback Raw Data Files

Please be aware that the data is unprocessed and due to the Beta stadium of the user feedback functionality it does not cover all available functions within OpenOffice.org. Depending on how a function is implemented and where you call it from, there might be some uncertainties e.g. buttons that also have drop-down menus are not covered yet (undo, redo, paste etc.). If you don't find a function within the data then it is very likely that it is not being tracked yet or it has a "name" which is different from what the user sees in the UI.

If you want to figure out how a function is represented in the data, then:

• use your OOo 3.1 copy, enable user feedback functionality and use the function. Then open the CSV file through "Tools - Options... - OpenOffice.org - Improvement Program" and see for yourself what has been recorded.
• search for it in the source code browser OpenGrok.

Raw data is available for different applications like Writer, Draw, Impress or Calc at Usage Feedback Data including a summary of all applications.

Lists of Functions (Toolbar/Menu Commands) in OOo

• OOo 3.1 Functions Sorted by Application
  

Competition

A competitive analysis about MS Powerpoint 2010, MS Powerpoint 2008 (Mac), Apple Keynote '09, Google Docs (as of June 2009) and Zoho Office [5]