Renaissance:Phase 1

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Who are our users?

• OpenOffice.org User Survey I (2008)
• OpenOffice.org User Survey II (2009)
• Customer feedback

What do our users do with the product?

• OpenOffice.org User Survey II (2009)
• Customer feedback

How do they use our product, are they satisfied?

• Usage tracking
  • Template Usage on OOo Template Repository
• OpenOffice.org User Survey II (2009)
• Focus groups
• Contextual inquiries
  • User interviews
  • User observations
• Site visits, user and customer satisfaction surveys

What problems do they have?

• IsoMetrics (in various settings)
• Community feedback
• RFEs

Finished Action Items

Phase item / Description	Owner	Status	Results	Outcome	Complete	Due Date
OpenOffice.org User Survey 2008.	FL/CJ	done	- Survey Results		100%	January 2009
IsoMetrics-S Survey at VBG.	AB	done	- IsoMetrics Results		100%	January 2009
OpenOffice.org User Survey 2009: Focus on tasks	FL	Done	Survey		100%	End of January 2009

Links

• OpenOffice.org User Survey -The OpenOffice.org User Survey
• User Feedback Program - The OpenOffice.org User Feedback Program
• IsoMetrics Questionnaire - IsoMetrics project site at the University of Osnabrück