Renaissance:Phase 1
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Users
Who are our users?
- OpenOffice.org User Survey I (2008)
- OpenOffice.org User Survey II (2009) (currently running)[1]
- Customer feedback
What do our users do with the product?
- OpenOffice.org User Survey II (2009) (currently running)[2]
- Customer feedback
How do they use our product, are they satisfied?
- Usage tracking (tracking results) [3]
- Template Usage on OOo Template Repository
- OpenOffice.org User Survey II (2009) (currently running)[4]
- Focus groups
- Contextual inquiries
- User interviews
- User observations
- Site visits, user and customer satisfaction surveys
What problems do they have?
- IsoMetrics (in various settings)
- Community feedback
- RFEs
Links
- OpenOffice.org User Survey 2009 - The current OpenOffice.org User Survey
- User Feedback Program - The OpenOffice.org User Feedback Program
- IsoMetrics Questionnaire - IsoMetrics project site at the University of Osnabrück
Competition
A competitive analysis about MS Powerpoint 2010, MS Powerpoint 2008 (Mac), Apple Keynote '09, Google Docs (as of June 2009) and Zoho Office [5]