Difference between revisions of "Standard Usability Score questions"
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=Net Promoter Score= | =Net Promoter Score= | ||
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| − | * | + | ===About NPS== |
| − | + | The [http://en.wikipedia.org/wiki/System_usability_scale|System Usability Scale (SUS)] is a standardized set of survey questions that allows us to benchmark our application against other offerings. | |
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| + | ===Question=== | ||
| + | *On a scale 0-10, how likely is it that you would recommend OpenOffice to a friend or colleague?" | ||
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| + | ===Calculation=== | ||
| + | Net Promoter Score = % of Promoters - % of Detractors<br /> | ||
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[[Category:UX]] | [[Category:UX]] | ||
Revision as of 16:33, 4 July 2012
< AOO User Experience Community Home | < AOO UX Research Surveys | < Survey Design
Net Promoter Score
=About NPS
The Usability Scale (SUS) is a standardized set of survey questions that allows us to benchmark our application against other offerings.
Question
- On a scale 0-10, how likely is it that you would recommend OpenOffice to a friend or colleague?"
Calculation
Net Promoter Score = % of Promoters - % of Detractors
