Renaissance:Phase 1

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Research - Know and understand OpenOffice.org users to better meet their needs.

Users

Who are our users?

• OpenOffice.org User Survey I (2008)
• OpenOffice.org User Survey II (2009) (currently running)[1]
• Customer feedback

What do our users do with the product?

• OpenOffice.org User Survey II (2009) (currently running)[2]
• Customer feedback

How do they use our product, are they satisfied?

• User Feedback Program (tracking results)
• Template Usage on OOo Template Repository
• OpenOffice.org User Survey II (2009) (currently running)[3]
• Focus groups
• Contextual inquiries
  • User interviews
  • User observations
• Site visits, user and customer satisfaction surveys
• Uninstallation Survey (will start with OOo 3.2)

What problems do they have?

• IsoMetrics (in various settings)
• Community feedback
• RFEs

Links

• OpenOffice.org User Survey 2009 - The current OpenOffice.org User Survey
• User Feedback Program - The OpenOffice.org User Feedback Program
• IsoMetrics Questionnaire - IsoMetrics project site at the University of Osnabrück

Competition

A competitive analysis [4] about

• MS Powerpoint 2010
• MS Powerpoint 2008 (Mac)
• Apple Keynote '09
• Google Docs (as of June 2009)
• and Zoho Office