Help Agent

The Help Agent is a small window that opens automatically in the lower right corner of the OOo document window.

A list of events that call the Help Agent is part of the ...module. This is about the only part of Online Help which is currently not contained in the helpcontent2 module.

There is a request for enhancement to remove the Help Agent. See http://www.openoffice.org/issues/show_bug.cgi?id=53114

This may be because usability research revealed this typical user behaviour pattern:

1. A user writes some text in Writer, starting with a lower case letter.

2. The automatic AutoCorrect feature converts the lower case character to upper case.

3. This is one of the event that trigger the Help Agent, which now shows in the lower right corner.

4. User tells "What the heck happened here? It converted my character. How can I get rid of this automatism?"

5. At the same time the user clicks away the Help Agent.

The Help Agent, when clicked in the window, not at the closer, would just have answered the user's questions. But then...