Difference between revisions of "Help Agent"
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There is a request for enhancement to remove the Help Agent. See http://www.openoffice.org/issues/show_bug.cgi?id=53114 | There is a request for enhancement to remove the Help Agent. See http://www.openoffice.org/issues/show_bug.cgi?id=53114 | ||
| − | + | == Why the Help Agent is bad == | |
| + | |||
| + | === People don't tend to read the hints === | ||
| + | |||
| + | Usability research revealed this typical user behaviour pattern: | ||
1. A user writes some text in Writer, starting with a lower case letter. | 1. A user writes some text in Writer, starting with a lower case letter. | ||
| Line 18: | Line 22: | ||
5. At the same time the user clicks away the Help Agent. | 5. At the same time the user clicks away the Help Agent. | ||
| − | The Help Agent, when clicked in the window | + | The Help Agent, when clicked in the window, would just have answered the user's questions. But the user closed it. |
| − | + | === Others === | |
| − | + | ||
| − | == | + | |
* Because it is a popup window, it is annoying. | * Because it is a popup window, it is annoying. | ||
* It also brings back bad memories of the animated paperclip in Microsoft Word 97 and 2000. | * It also brings back bad memories of the animated paperclip in Microsoft Word 97 and 2000. | ||
| + | |||
| + | == How to disable == | ||
| + | |||
| + | You can permanently disable the Help Agent on the ''Tools - Options - OOo - General'' dialog. The Help Agent is disabled automatically for a certain event when you close it or don't pay notice three consecutive times for this event. The list of events for which the Help Agent will no more show up automatically can be reset on the same dialog page. | ||
== External links == | == External links == | ||
Revision as of 23:53, 19 February 2007
The Help Agent is a small window that opens automatically in the lower right corner of the OOo document window. It generally shows an image of a light bulb.
A list of events that call the Help Agent is defined in the file SFX.xcu in the directory share/registry/data/org/openoffice/Office. This file is not part of the helpcontent2 module.
There is a request for enhancement to remove the Help Agent. See http://www.openoffice.org/issues/show_bug.cgi?id=53114
Contents
Why the Help Agent is bad
People don't tend to read the hints
Usability research revealed this typical user behaviour pattern:
1. A user writes some text in Writer, starting with a lower case letter.
2. The automatic AutoCorrect feature converts the lower case character to upper case.
3. This is one of the events that trigger the Help Agent, which now shows in the lower right corner.
4. User tells "What the heck happened here? It converted my character. How can I get rid of this automatism?"
5. At the same time the user clicks away the Help Agent.
The Help Agent, when clicked in the window, would just have answered the user's questions. But the user closed it.
Others
- Because it is a popup window, it is annoying.
- It also brings back bad memories of the animated paperclip in Microsoft Word 97 and 2000.
How to disable
You can permanently disable the Help Agent on the Tools - Options - OOo - General dialog. The Help Agent is disabled automatically for a certain event when you close it or don't pay notice three consecutive times for this event. The list of events for which the Help Agent will no more show up automatically can be reset on the same dialog page.
External links
- bug 74677, "Help Agent should only pop up once per tip"
- bug 74678, "Help Agent should be shrunk and only appear in statusbar, so as to distract users less"
- bug 74679, "Help Agent should not trigger when the user types a quotation mark (") in Writer."
- Help Agent specification - includes user scenarios, goals, diagrams, etc. (.sxw format)
