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= How to get help =
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This book, the other OOo user guides, the built-in Help system, and user support systems assume that you are familiar with your computer and basic functions such as starting a program, opening and saving files.
This book and the other OOo user guides and help and user support systems assume that you are familiar with your computer and basic functions such as starting a program, opening and saving files.
+
  
 
== Help system ==
 
== Help system ==
 
OOo comes with an extensive Help system. This is your first line of support for using OOo.
 
OOo comes with an extensive Help system. This is your first line of support for using OOo.
  
To display the full Help system, press ''F1'' or select '''OpenOffice.org Help''' from the Help menu. In addition, you can choose whether to activate tooltips, extended tips, and the Help Agent (using '''Tools > Options > General''').
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To display the full Help system, press ''F1'' or select '''OpenOffice.org Help''' from the Help menu. In addition, you can choose whether to activate Tips, Extended tips, and the Help Agent (using '''Tools > Options > OpenOffice.org > General''').
  
If tooltips are enabled, place the mouse pointer over any of the icons to see a small box (“tooltip”) with a brief explanation of the icon’s function. For a more detailed explanation, select '''Help > What's This?''' and hold the pointer over the icon.
+
If Tips are enabled, place the mouse pointer over any of the icons to see a small box (“tooltip”) with a brief explanation of the icon’s function. For a more detailed explanation, select '''Help > What's This?''' and hold the pointer over the icon.
  
 
== Free online support ==
 
== Free online support ==
 
The OpenOffice.org community not only develops software, but provides free, volunteer-based support. Users of OOo can get comprehensive online support from community venues such as newsgroups, forums, or mailing lists. There are also numerous websites run by users that offer free tips and tutorials.
 
The OpenOffice.org community not only develops software, but provides free, volunteer-based support. Users of OOo can get comprehensive online support from community venues such as newsgroups, forums, or mailing lists. There are also numerous websites run by users that offer free tips and tutorials.
  
* '''Users Mailing List.''' Free community support provided by a network of hundreds of experienced users. You must be subscribed to post messages. To subscribe, send a blank email to [mailto: users-subscribe@openoffice.org users-subscribe@openoffice.org].
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* '''Users Mailing List.''' Free community support provided by a network of hundreds of experienced users. You must be subscribed to post messages. To subscribe, send a blank email to [mailto:sympa@openoffice.org?Subject=subscribe%20users users@openoffice.org]. [http://www.openoffice.org/servlets/SummarizeList?listName=users List archives are here.]
  
List archives are here:[http://www.openoffice.org/servlets/SummarizeList?listName=users http://www.openoffice.org/servlets/ SummarizeList? listName=users]
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* '''Documentation Project.''' Templates, user guides, how-tos, and other documentation. [http://documentation.openoffice.org/ http://documentation.openoffice.org/], See also the Documentation wiki (where you are now).
  
* '''Documentation Project.''' Templates, user guides, how-tos, and other documentation. [http://documentation.openoffice.org/ http://documentation.openoffice.org/]
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* '''Native Language Project.''' Information, resources, and mail lists [http://projects.openoffice.org/native-lang.html in your language].
  
See also the Documentation wiki, [http://wiki.services.openoffice.org/wiki/Documentation http://wiki.services.openoffice.org/ wiki/Documentation]
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* '''Mac Support.''' [http://porting.openoffice.org/mac/support.html Support for installing and using OOo on the Mac OS X.]
  
* '''Native Language Project.''' Information, resources, and mail lists in your language. [http://projects.openoffice.org/native-lang.html http://projects.openoffice.org/native-lang.html]
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* '''OpenOffice.org Community Forum.''' [http://user.services.openoffice.org/en/forum/ Extensive discussion forum] for OpenOffice.org issues from setup to advanced programming features.
 +
* '''OpenOffice.org Macro Information.''' Andrew Pitonyak, the author of ''OpenOffice.org Macros Explained'', maintains [http://www.pitonyak.org/oo.php this site], which provides extensive documentation on OOo's macro capability. Many good referral links are also provided.
  
* '''Mac Support.''' Support for installing and using the Mac OS X (X11 based) port. [http://porting.openoffice.org/mac/support.html http://porting.openoffice.org/mac/ support.html]
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Read more about the support options for OOo at [http://support.openoffice.org/index.html http://support.openoffice.org/index.html].
 
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* '''OpenOffice.org Community Forum.''' Extensive discussion forum for OpenOffice.org issues from setup to advanced programming features. [http://user.services.openoffice.org/en/forum/ http://user.services.openoffice.org/ en/forum/]
+
 
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* '''The OpenOffice.org Forum.''' Another discussion forum for OpenOffice.org. [http://www.oooforum.org/ http://www.oooforum.org/]
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* '''OOo KnowledgeBase.''' A collection of questions and answers that users can query. [http://mindmeld.cybersite.com.au/ http://mindmeld.cybersite.com.au/]
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* '''OpenOffice.org Macro Information.''' Andrew Pitonyak, the author of ''OpenOffice.org Macros Explained'', maintains this site which provides extensive documentation on OOo's macro capability. Many good referral links are also provided: [http://www.pitonyak.org/oo.php http://www.pitonyak.org/oo.php]
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Read more about the support options for OOo at [http://support.openoffice.org/index.html http://support.openoffice.org/index.html]
+
  
 
== Paid support and training ==
 
== Paid support and training ==
 
Alternatively, you can pay for support services. Service contracts can be purchased from a vendor or consulting firm specializing in OpenOffice.org.  
 
Alternatively, you can pay for support services. Service contracts can be purchased from a vendor or consulting firm specializing in OpenOffice.org.  
  
OOo is supported by Sun Microsystems, Inc. under the [%20http://www.sun.com/service/support/software/openoffice/index.html Sun Software Support program], which includes two levels of support that cover extended business hours or around-the-clock service for mission-critical deployments.
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OOo is supported by Oracle under the [http://www.sun.com/service/support/software/openoffice/index.html Sun Software Support program], which includes two levels of support that cover extended business hours or around-the-clock service for mission-critical deployments.
  
A [http://bizdev.openoffice.org/consultants.html list of independent ][http://bizdev.openoffice.org/consultants.html consultants] and the services they offer, listed alphabetically by region and then by country, is provided on the OpenOffice.org website.
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A [http://bizdev.openoffice.org/consultants.html list of independent consultants] and the services they offer, listed alphabetically by region and then by country, is provided on the OpenOffice.org website.
  
  
 
{{CCBY}}
 
{{CCBY}}
 
[[Category:Getting Started (Documentation)]]
 
[[Category:Getting Started (Documentation)]]

Latest revision as of 13:06, 1 March 2011


This book, the other OOo user guides, the built-in Help system, and user support systems assume that you are familiar with your computer and basic functions such as starting a program, opening and saving files.

Help system

OOo comes with an extensive Help system. This is your first line of support for using OOo.

To display the full Help system, press F1 or select OpenOffice.org Help from the Help menu. In addition, you can choose whether to activate Tips, Extended tips, and the Help Agent (using Tools > Options > OpenOffice.org > General).

If Tips are enabled, place the mouse pointer over any of the icons to see a small box (“tooltip”) with a brief explanation of the icon’s function. For a more detailed explanation, select Help > What's This? and hold the pointer over the icon.

Free online support

The OpenOffice.org community not only develops software, but provides free, volunteer-based support. Users of OOo can get comprehensive online support from community venues such as newsgroups, forums, or mailing lists. There are also numerous websites run by users that offer free tips and tutorials.

  • Users Mailing List. Free community support provided by a network of hundreds of experienced users. You must be subscribed to post messages. To subscribe, send a blank email to users@openoffice.org. List archives are here.
  • Native Language Project. Information, resources, and mail lists in your language.
  • OpenOffice.org Community Forum. Extensive discussion forum for OpenOffice.org issues from setup to advanced programming features.
  • OpenOffice.org Macro Information. Andrew Pitonyak, the author of OpenOffice.org Macros Explained, maintains this site, which provides extensive documentation on OOo's macro capability. Many good referral links are also provided.

Read more about the support options for OOo at http://support.openoffice.org/index.html.

Alternatively, you can pay for support services. Service contracts can be purchased from a vendor or consulting firm specializing in OpenOffice.org.

OOo is supported by Oracle under the Sun Software Support program, which includes two levels of support that cover extended business hours or around-the-clock service for mission-critical deployments.

A list of independent consultants and the services they offer, listed alphabetically by region and then by country, is provided on the OpenOffice.org website.


Content on this page is licensed under the Creative Common Attribution 3.0 license (CC-BY).
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