BUGZILLA/FAQ

This page lists several FAQ how to use the AOO-BUGZILLA

Bug STATUS

CONFIRMED

Should I report new bugs with initial Status CONFIRMED?

Generally no! Even if you are pretty sure that you found a real bug and added lots of relevant information, generally following the Two Men Rule results in better reports, what leads to faster bug fixing costing less developer resources. But of course, if you are an experienced bug tester (relevant contribution in more than 100 bugs or similar qualification), you might find good reasons to ignore the Two Men Rule and to select initial Status CONFIRMED

When should I change Status from UNCONFIRMED to CONFIRMED?

Please do not change to CONFIRMED only because you were able to reproduce reporter's observations. The right moment for CONFIRMED is when all relevant information has been gained.

1. Report is a Good Bug Report
   1. Check for duplicates has been proceeded?
   2. Summary is clear and specific enough to distinguish the reported bug from other similar ones
   3. Sample Document available? Even if it seems to be simple for QA staff to create own sample documents, it saves a lot of time if a sample is attached. and Additionally the sample document can contribute additional relevant information (Localization, Language, Formatting caused by repoerter's very special New Document Templates, ...
2. Other selectors with correct contents?
   1. Relation to Operating System checked?
   2. Most early OO Version with what the bug has been observed selected (if possible, do your own tests with older versions)
   3. Appropriate Importance?
   4. Keywords appropriate?
3. All or at least most relevant aspects of the bug are listed in the report

If these conditions are fulfilled you should select CONFIRMED. But of course, it's a matter of consideration, an important CRASH-Regression should be taken by developers as soon as possible, here it would be inappropriate to leave Status UNCONFIRMED because some minor questions are without answer.