AOO UX Research Surveys

To help make informed design and development decisions, the OpenOffice community needs to understand who uses OpenOffice, what they use it for, and what is important to them. Beyond roles and goals, we need to understand user attitudes and behaviour, uncover latent and emerging needs, and understand drivers and barriers of change. Surveys are an excellent way to obtain information about our users, their goals, needs and expectations. The outcome of user survey activities is enhanced insight into the user, their context of use and criteria for success.

In support of a comprehensive, or total health score, we should be open to performing different types of user research surveys. User satisfaction survey data help us understand how satisfied the users are with our overall offering, as well as specific functional areas within the product. By focusing on core use cases and key usage scenarios, we can identify opportunities for improvement for key features.

Survey Goals

establish a measurement baseline

Survey Questions Candidates

The following questions have been proposed for inclusion in a user satisfaction survey:

AOO UX Research Surveys