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Revision as of 11:20, 26 June 2012

< AOO User Experience Community Home < AOO UX Research Surveys

Methodology

The user experience research effort seeks to characterize the current state of the product experience by applying a variety of qualitative and quantitative survey methods. User research insight will help us to not only understand existing usability risks but also understand the value of the product offering. Data collected through user surveys can enable the community to understand the most important user tasks and goals, assess how well products support those goals and having experienced the product, what is the user's overall impression of the product and the brand. Survey questions targeting a combination of behavioral data and attitudinal data will help us establish a baseline for future analysis.

Approach

Proposed by Kevin Grignon - 2012 06 20

Given the low cost and high value of user surveys, we should consider deploying an ongoing survey program. User surveys could be deployed to capture the following types of information:

• user profile and demographics
• task prioritization
• task satisfaction
• feature design evaluation
• brand impression

Survey Templates

• Standard Demographics
• Download Demographics
• Task Prioritization
• Task-oriented Satisfaction
• General Product Satisfaction
• Standard Usability Score
• Net Promoter Score

Delivery

Discuss here

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WORKING

= Survey Questions Candidates

The following questions have been proposed for inclusion in a user satisfaction survey:

Proposed by Kevin Grignon, 2012 06 01

Notes: Kevin Grignon 10:00, 5 June 2012 (CST) - I would like to tweak these questions to ensure their are generic enough for home users and business users. OO.org survey below does a better job of this.

Yorick 14:04, 4 June 2012 (UTC) I like your goals above and they seem to cover all forms of survey, but without considering the logistics. We need to define the demographic, timing, means of contact, means of delivery, timespan, data analysis and publication. All of these have an affect on the style, content, size and scope of the questionnaire. Survey styles vary considerably depending just on demographic and delivery.

At first glance this one seems quite long, but I think that's just an impression. If the respondent is excluded from answering the queries relating to the applications that they don't use, then I think it would be OK.

Kevin Grignon 10:00, 5 June 2012 (CST) - Thanks for comments Yorick. I agree the length is a problem. Let's discuss how we might break up the survey to address our data needs - chunking, and progressive disclosure can help. I'd like us to capture our data goals so we can decide how to delivery this. See data goals section above.

Yorick 21:59, 4 June 2012 (UTC) You have used Symphony application branding, so I presume this is just a cut and paste from IBM survey, we should use the OpenOffice application brand names: Writer, Calc, Draw, Impress and Math (Changed)

Kevin Grignon 10:00, 5 June 2012 (CST) - Re: application names. Thanks for updating. I changed a few outliers ;)

• A1: Which version of OpenOffice do you use? [end survey if response “I don't use OpenOffice”]
  • Version 1.0, Version 1.1, Version 1.2, Version 1.3, Version 3.0+, I don't use OpenOffice, Other

• A2: Which OpenOffice applications do you use (at least a few times a month)?
  • Writer, Calc, Impress, Base, Draw, Math

• A3: Overall, how satisfied are you with OpenOffice?
  • Very satisfied, somewhat satisfied, Neutral/undecided, somewhat dissatisfied, very dissatisfied

• A4: Why are you satisfied, dissatisfied, or neutral/undecided?
  • Text field

• A5: If you answered with anything other than “Very satisfied,” what would it take to make you “Very satisfied?”
  • Text field

• A6: Which factors contribute the most to your continued use of OpenOffice?
  • Text field

• A7: Which OpenOffice application do you use the most often?
  • Writer, Calc, Impress, Base, Draw, Math

Writer

• A8: How often do you use OpenOffice Writer?
  • Multiple times a day, Once a day, Multiple times a week, Once a week, Less than once a week

• A9: In addition to OpenOffice Writer, which competitive products do you actively use?
  • List competitive products plus “other” option

• A10: Indicate if a task is important to accomplishing your work (check all that apply) and if it currently functions well in OpenOffice Writer (for those checked).
  • List key tasks

• A11: Are there any missing tasks that are both important and function poorly?
  • Text field

• A12: What issues/deficiencies have you found with OpenOffice Writer?
  • Text field

Yorick 14:04, 4 June 2012 (UTC) "biggest" is colloquial and broadly subjective. It doesn't need to be there. Personalise the question: "What issues/deficiencies have you found with OpenOffice ####?" You could even enumerate the query: "What are two...etc". The issues that are at the forefront of the users mind will automatically present themselves. Odd colloquialisms do not translate well, if you feel that there is a need for an adjective there, then "Significant" would be a better choice. Our surveys need to be translated into many languages.

Kevin Grignon 10:00, 5 June 2012 (CST) - Agreed. Question candidate updated in all app instances.

• A13: Indicate your level of agreement with the following statements. “OpenOffice Writer...”
  • Is easy to use, Offers competitive features, Is something I could recommend, Helps me get my work done, Includes most or all of the features I need, Is innovative, Is as good as or better than the competition

Calc

• A14: How often do you use OpenOffice Calc?
  • Multiple times a day, Once a day, Multiple times a week, Once a week, Less than once a week

• A15: In addition to OpenOffice Calc, which competitive products do you actively use?
  • List competitive products plus “other” option

• A16: Indicate if a task is important to accomplishing your work (check all that apply) and if it currently functions well in OpenOffice Calc (for those checked).
  • List key tasks

• A17: Are there any missing tasks that are both important and function poorly?
  • Text field

• A18: What issues/deficiencies have you found with OpenOffice Calc?
  • Text field

• A19: Indicate your level of agreement with the following statements. “OpenOffice Calc...”
  • Is easy to use, Offers competitive features, Is something I could recommend, Helps me get my work done, Includes most or all of the features I need, Is innovative, Is as good as or better than the competition

Impress

• A20: How often do you use OpenOffice Impress?
  • Multiple times a day, Once a day, Multiple times a week, Once a week, Less than once a week

• A21: In addition to OpenOffice Impress, which competitive products do you actively use?
  • List competitive products plus “other” option

• A22: Indicate if a task is important to accomplishing your work (check all that apply) and if it currently functions well in OpenOffice Impress (for those checked).
  • List key tasks

• A23: Are there any missing tasks that are both important and function poorly?
  • Text field

• A24: What issues/deficiencies have you found with OpenOffice Impress?
  • Text field

• A25: Indicate your level of agreement with the following statements. “OpenOffice Impress...”
  • Is easy to use, Offers competitive features, Is something I could recommend, Helps me get my work done, Includes most or all of the features I need, Is innovative, Is as good as or better than the competition

Draw

• A26: How often do you use OpenOffice Draw?
  • Multiple times a day, Once a day, Multiple times a week, Once a week, Less than once a week

• A27: In addition to OpenOffice Draw, which competitive products do you actively use?
  • List competitive products plus “other” option

• A28: Indicate if a task is important to accomplishing your work (check all that apply) and if it currently functions well in OpenOffice Draw (for those checked).
  • List key tasks

• A29: Are there any missing tasks that are both important and function poorly?
  • Text field

• A30: What issues/deficiencies have you found with OpenOffice Draw?
  • Text field

• A31: Indicate your level of agreement with the following statements. “OpenOffice Draw...”
  • Is easy to use, Offers competitive features, Is something I could recommend, Helps me get my work done, Includes most or all of the features I need, Is innovative, Is as good as or better than the competition

Base

• A32: How often do you use OpenOffice Base?
  • Multiple times a day, Once a day, Multiple times a week, Once a week, Less than once a week

• A33: In addition to OpenOffice Base, which competitive products do you actively use?
  • List competitive products plus “other” option

• A34: Indicate if a task is important to accomplishing your work (check all that apply) and if it currently functions well in OpenOffice Base (for those checked).
  • List key tasks

• A35: Are there any missing tasks that are both important and function poorly?
  • Text field

• A36: What issues/deficiencies have you found with OpenOffice Base ?
  • Text field

• A37: Indicate your level of agreement with the following statements. “OpenOffice Base...”
  • Is easy to use, Offers competitive features, Is something I could recommend, Helps me get my work done, Includes most or all of the features I need, Is innovative, Is as good as or better than the competition

Math

• A38: How often do you use OpenOffice Math?
  • Multiple times a day, Once a day, Multiple times a week, Once a week, Less than once a week. Yorick 14:04, 4 June 2012 (UTC) "Never (if your answer is Never, sakip to question A44)" ("Never" should always be added and instructions to skip. "Never" is a frequent answer for Math, Base, Draw and Impress.)

• A39: In addition to OpenOffice Math, which competitive products do you actively use?
  • List competitive products plus “other” option

• A40: Indicate if a task is important to accomplishing your work (check all that apply) and if it currently functions well in OpenOffice Math(for those checked).
  • List key tasks

• A41: Are there any missing tasks that are both important and function poorly?

• A42: What issues/deficiencies have you found with OpenOffice Math?

• A43: Indicate your level of agreement with the following statements. “OpenOffice Math...”
  • Is easy to use, Offers competitive features, Is something I could recommend, Helps me get my work done, Includes most or all of the features I need, Is innovative, Is as good as or better than the competition

Additional Details

• A44: How did you receive the link to this survey?

• A45: What is your relationship with Apache OpenOffice?
  • User, Contributor, Business Partner, Other

• A46: In which country do you primarily work?
  • [country list]

• A47: Which operating system do you use?
  • Windows, Mac, Linux, Other

• A48: If applicable In which industry is your company?
  • [industry list]

• A49: If applicable, what is your company size?
  • Less than 50 employees, 50-99 employees, 100-999 employees, 1,000+ employees

• A50: Which best describes your job role?
  • [roles list]

Proposed by Albino Neto, 2012 06 01

Yorick 14:04, 4 June 2012 (UTC) Can we define the goals of this query set

• How old are you ?

Regina Henschel says: Why this question?

Rob Weir says: Maybe ask sex [of user]?

• B1: What S.O you use ?
  • Linux
  • Mac
  • Windows
  • other [what]

Regina Henschel says: The user might use different OS depending where he works, for example Windows on the job and Linux at home. Do you want to know the OS of the machine the user is currently using or the machine he is mostly using?

Rob Weir says: Is this a single choice or multiple choice question? Many people use more than one. So if the intent is a single choice, you might word the question as: "what is your primary operating system"?

• B2: Use of Linux ? Wich graphic interface:
  • GNOME
  • KDE
  • Lxde
  • Others [what]

Regina Henschel says: We want to know, whether Win98 is still used. So after answer "Windows" a question for the type of Windows should follow.

• B3: Where do you use Apache OpenOffice?
  • Home
  • Office
  • Company
  • Telecenter
  • Others [what]

Regina Henschel says:What is the difference between 'Office' and 'Company'? What is a 'Telecenter'? I miss 'pulic PC in school, university, or library'. Again, do you mean the machine the user currently uses or the machine he is mostly using?

Rob Weir says: To me the choices "Office" and "Company" seem to be the same. So there is a risk in the survey that users will randomly split between those two choices. Better to have a smaller number of choices that are clearly different, like: Home, Work, School, Other.

• B4: Where to get support ?
  • Manuals
  • Mailling list
  • Search
  • Friends
  • Others [what]

Regina Henschel says: 'Forum' is missing.

• B5: Where do you want to get support ?
  • Manuals
  • Mailing list
  • Search
  • Friends
  • Others [what]

Regina Henschel says: 'Forum' is missing.

• B6: How often do you use Apahce OpenOffice ?
  • Sometimes
  • With frequency
  • Daily

Regina Henschel says: What is 'Sometimes' and 'With frequency'? What about a question "When did you use AOO the last time?'

Rob Weir says: The "daily" choice is quantifiable. "with frequency" is not. I don't know if it is more or less than "daily".

• B7: How much time you spend on the computer ?
  • 30 min to 1 hora
  • 1h to 3h
  • 3h to 5h
  • More of 8h

Regina Henschel says: There might be a large difference between workdays and weekend.

Rob Weir says: per day

• B8: As you consider using the computer ?
  • Beginner
  • intermediate
  • Advanced (expert)

• How important computer for you:
  • unimportant
  • insignificant
  • Very Important

Regina Henschel says: Both will mostly give the middle answer. Try to find four answers. What do you want to learn from these questions?

• B9: How do you consider a nice software?
  • With enough buttons
  • Buttons significant
  • Buttons simple and agile
  • Results
  • Buttons and good visual meanings.

Regina Henschel says: Why the focus on buttons? You might ask which other software the user thinks is 'nice' and why.

Rob Weir says: This might be a good place to ask a series of questions along the lines of: B10: How important are each of the following to you. Score 1-5, where 1 is "not important at all" and 5 is "very important" 1. Easy to use without reading manual 2. Interoperability with Microsoft file formats 3. Open source, built and supported by a volunteer community 4. Is available in my language 5. Speed 6. Availability of free document templates 7. Availability of extensions And so on.

The nice thing about this approach is you can then correlate the responses for each of these questions with the demographic info (how often do you use your computer, where do you use AOO, etc.)

That is pretty much the standard form of an opinion survey: 1) A section of demographic questions that are factual statements about the user 2) A section of opinion questions The analysis can then correlate the opinions to the demographics, and say things like, "Users who used AOO more than once a day were most concerned about performance, but those who use it only once a month are more concerned about usability".

Regina Henschel says: Questions for the tasks, which where solved with Apache OpenOffice. Question how the commands are used: menu via mouse/touch pad, buttons via mouse, keyboard short cuts, menu via keyboard. Some questions make no sense, if the user installs Apache OpenOffice the first time. So a switch might be necessary.

Yorick Agreed, an immediate post install questionnaire is a different kettle of fish. It should be mostly demographic with some satisfaction questions around download and install and source of the install files.

Good preambles that are friendly, informative and convey a sense of gratitude to the user for doing the survey, should be automatic.

Harvested from previous OpenOffice survey, Posted by Kevin Grignon, 2012 06 01

• C1: Is this the first time you are completing the OpenOffice.org user survey?
  • Yes
  • No

• C2: Which version of the OpenOffice.org software do you use?
  • OpenOffice.org 1.x
  • OpenOffice.org 2.x
  • OpenOffice.org 3.x

• C3: How long have you been using OpenOffice.org?
  • I just installed it for the first time.
  • 1-6 months
  • 7-12 months
  • 1-2 years
  • more than 2 years

• C4: Where are you or will you primarily be using OpenOffice.org?
  • at home
  • at work
  • at university
  • at school
  • at home and at work equally
  • at home and at university equally
  • at home and at school equally

• C5: Have you just bought a new computer?
  • Yes
  • No

• C6: If you just bought a new computer, was there an office suite pre-installed on it?
  • Yes
  • No

• C7: What other applications do you frequently use on your computer?
  • Email client
  • Calendar client
  • Games
  • Photo editing
  • Video editing
  • Mind mapping
  • Music player / manager (e.g. iTunes)
  • Desktop Publishing (DTP)
  • Clipart collections
  • Font collections
  • Tax software
  • Anti-virus software
  • Dictionaries
  • Translation software
  • Personal accounting
  • Hobby programming
  • CD/DVD burning/creation software
  • CAD software
  • Learning software (languages, guitar playing, etc.)
  • Instant messaging client
  • HTML / web page editing software
  • Newsreader / blog aggregator
  • Genealogy software (family trees, etc.)

• C8: How old are you?
  • 0 - 10
  • 11 - 20
  • 21 - 30
  • 31 - 40
  • 41 - 50
  • 51 - 60
  • 61 - 70
  • 71 - 80
  • 81 - 90
  • >90

• C9: What is your gender?
  • Female
  • Male

• C10: What country do you live in?
  • Afghanistan
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antarctica
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosnia and Herzegovina
  • Botswana
  • Brazil
  • British Virgin Islands
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burma
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • China
  • Colombia
  • Comoros
  • Congo
  • Cook Islands
  • Costa Rica
  • Croatia
  • Cuba
  • Curacao
  • Cyprus
  • Czech Republic
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equitorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Isle of Man
  • Israel
  • Jamaica
  • Japan
  • Jersey and Guernsey
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Korea, North
  • Korea, South
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macau
  • Macedonia
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mauritius
  • Mexico
  • Micronesia
  • Midway Islands
  • Moldova
  • Monaco
  • Mongolia
  • Morocco
  • Mozambique
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • Netherlands Antilles
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Norfolk Island
  • Northern Mariana Islands
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn Island
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Russia
  • Rwanda
  • Saint Kitts
  • Saint Lucia
  • Saint Vincent
  • San Marino
  • Sao Tome and Principe
  • Saudi Arabia
  • Senegal
  • Serbia and Montenegro
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • Spain
  • Sri Lanka
  • Sudan
  • Suriname
  • Swaziland
  • Sweden
  • Switzerland
  • Syria
  • Taiwan
  • Tajikistan
  • Tanzania
  • Thailand
  • Togo
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks and Caicos Islands
  • Tuvalu
  • United States
  • United Kingdom
  • Uganda
  • Ukraine
  • United Arab Emirates
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Vatican City
  • Venezuela
  • Vietnam
  • Virgin Islands
  • Western Sahara
  • Western Samoa
  • Yemen
  • Yugoslavia
  • Zaire
  • Zambia
  • Zimbabwe
  • Other

• C11: How did you find out about OpenOffice.org?
  • Someone recommended it to me.
  • I read about it in a print computer magazine.
  • I read about it in an online computer magazine.
  • I read about it in a non-computer magazine or newspaper.
  • I heard about it on the radio or TV.
  • A web search (e.g. Google) led me to it.
  • I found a link on a website other than www.openoffice.org.
  • Through a conference / presentation / public demonstration.
  • It has been installed on my company's desktop computers.

• C12: Who recommended OpenOffice.org to you?
  • A friend
  • Someone in my class at school or university
  • A co-worker / colleague
  • A family member
  • Someone with whom I do sports with (e.g. another member of a sports club)
  • Someone at a trade show or conference
  • A teacher / professor
  • Other

• C13: How did you obtain your copy of the OpenOffice.org software ?
  • Download from the main OpenOffice.org website
  • Download through peer-to-peer network (bittorrent)
  • Download from a mirror site listed somewhere on OpenOffice.org
  • Download from another Internet location (e.g. Download.com)
  • A friend gave it to me.
  • Magazine CD
  • Bought OpenOffice.org CD
  • Bought StarOffice
  • Free CD give-away at a public meeting/presentation/trade show
  • My company/school/university gave me a copy.
  • It came pre-installed on my new computer.
  • Bundled together with my operating system (e.g. Linux)
  • It was installed on my company/school/university desktops.

• C14: Was it easy to find the right version of the OpenOffice.org software for your system on the OpenOffice.org website?
  • Yes
  • No

• C15: Why did you select and install OpenOffice.org?
  • I can afford it because it is free.
  • It is the only/best office suite that runs on my operating system (e.g. Linux, Solaris, Mac).
  • It is the only/best office suite available in my language.
  • Everybody around me is using it.
  • I need PDF export capabilities.
  • It is not Microsoft.
  • It was recommended to me.
  • I just wanted to try it out.
  • It works from my memory stick.
  • I needed to open an ODF file.
  • Other

• C16: Would you recommend OpenOffice.org to close friends?
  • Yes
  • No

• C17: How often do you update OpenOffice.org?
  • I install every new version of OpenOffice.org.
  • I install every new developer snapshot of OpenOffice.org.
  • I always wait for a new release of my Linux distribution.
  • I only install an update if it includes new functionality that is important to me.
  • I rarely update OpenOffice.org
  • Other

• C18: How do you usually get help or answers to your questions on using OpenOffice.org?
  • I ask a colleague or friend.
  • I use OpenOffice.org mailing lists
  • I use OpenOffice.org IssueZilla.
  • I consult Web forums.
  • I use the online Help in OpenOffice.org.
  • I consult reference books and manuals.
  • I contact my vendor.

• C19: How important is the OpenDocument Format (ODF) to you?
  • I don't really care about the file format.
  • The Microsoft file formats are more important to me than ODF.
  • Both, the Microsoft file formats and ODF are equally important to me.
  • ODF is more important to me than the Microsoft file formats.

• C20: How well does the word processor in OpenOffice.org (i.e. Writer) meet your requirements?
  • I exclusively use OpenOffice.org Writer for my work.
  • I mainly use OpenOffice.org Writer, but sometimes I have to use a different word processor for special tasks.
  • I mainly use a different word processor, but sometimes I use Writer for special tasks.
  • I only use a different word processor. I never use OpenOffice.org Writer.

• C21: How well does the spreadsheet application in OpenOffice.org (i.e. Calc) meet your requirements?
  • I exclusively use OpenOffice.org Calc for my work.
  • I mainly use OpenOffice.org Calc, but sometimes I have to use a different spreadsheet applicaiton for special tasks.
  • I mainly use a different spreadsheet application, but sometimes I use Calc for special tasks.
  • I only use a different spreadsheet application. I never use OpenOffice.org Calc.

• 22: How well does the presentation application in OpenOffice.org (i.e. Impress) meet your requirements?
  • I exclusively use OpenOffice.org Impress for my work.
  • I mainly use OpenOffice.org Impress, but sometimes I have to use a different product for special tasks.
  • I mainly use a different presentation application, but sometimes I use Impress for special tasks.
  • I only use a different presentation application. I never use OpenOffice.org Impress.

• 23: How well does the database application in OpenOffice.org (i.e. Base) meet your requirements?
  • I exclusively use OpenOffice.org Base for my work.
  • I mainly use OpenOffice.org Base, but sometimes I have to use a different product for special tasks.
  • I mainly use a different presentation application, but sometimes I use Base for special tasks.
  • I only use a different database application. I never use OpenOffice.org Base.

• C24: What other software do you frequently use in addition to OpenOffice.org?
  • Microsoft Works 8.5 or newer
  • Microsoft Works Suite 2006 or newer
  • Microsoft Office 97
  • Microsoft Office XP
  • Microsoft Office 2000
  • Microsoft Office 2003
  • Microsoft Office 2007 or newer
  • Microsoft Office 2004 for Mac or older
  • Microsoft Office 2008 for Mac or newer
  • Microsoft Wordpad
  • Corel WordPerfect Office 12
  • Corel WordPerfect Office X3 or newer
  • Lotus SmartSuite
  • Google Docs & Spreadsheets, Google Apps
  • LaTeX
  • Textmaker Office
  • Abiword
  • Gnumeric
  • KOffice
  • StarOffice
  • Apple iWork (Pages, Numbers, Keynote)
  • Framemaker
  • Quark Xpress
  • Adobe InDesign
  • SPSS
  • Other

• C25: What other open source desktop applications do you frequently use?
  • FreeMind
  • Evolution
  • Mozilla Firefox
  • Mozilla Thunderbird
  • Mozilla Lightning
  • Mozilla Sunbird
  • Scribus
  • The GIMP
  • Inkscape

• C26: How often do you expect upates for OpenOffice.org?
  • Every 3 months
  • Every 6 months
  • Every year
  • Every 2 years
  • Every 3 years or even less often

• C27: In what areas would you like to see improvements in OpenOffice.org? Please choose up to 10 areas.
  • Collaboration
  • Microsoft Office 97-2003 compatibility
  • Microsoft Office 2007 compatibility
  • PDF export
  • PDF import
  • Data analysis
  • Pivot tables/DataPilot
  • Smart tags
  • Flash export
  • LaTeX export
  • LaTeX import
  • SVG import
  • SVG export
  • Statistical tools
  • Chart types
  • File compression
  • Photo editing
  • Special graphical effects
  • VBA compatibility
  • Programmability via BASIC
  • Programmability via the Java technology
  • Programmability via scripting languages
  • Support for comments, notes and change tracking in Writer
  • XForms
  • Bibliography
  • Solver
  • Multi-media support for presentations
  • Org Charts
  • Network diagrams
  • Contact management
  • Desktop publishing
  • Maps
  • Web publishing
  • Checking spelling
  • Grammar checking
  • Translation tools
  • Dictionaries
  • Online Help
  • XML custom schemas
  • Email client
  • Calendar client
  • Desktop/operating systems integration
  • Wiki import/export
  • Weblog import/export
  • Database programming
  • Database reports
  • Clipart
  • Templates
  • Fonts

• C28: What is the industry sector/vertical of your company?
  • Agriculture
  • Automotive
  • Education/Research/Science
  • Energy
  • Financial Services
  • Government/Defense/Military
  • Healthcare
  • IT: Software/Hardware/Services
  • Legal
  • Life Sciences
  • Manufacturing
  • Media/Entertainment/Publishing
  • Not for Profit /Church
  • Retail Trade
  • Telecommunication
  • Private/personal use only

• C29: How many employees does your organization have?
  • Just me
  • 1-10
  • 11-50
  • 51-200
  • 201-500
  • 501-1,000
  • 1,001-5,000
  • 5,001-10,000
  • 10,001-20,000
  • 20,001-50,000
  • 50,001-100,000
  • 100,001 or more

• C30: How many office suite users does your organization have?
  • 1-9
  • 10-99
  • 100-999
  • 1,000-9,999
  • 10,000-99,999
  • 100,000 or more
  • I do not know.

• C31: What office suite(s) do you use in your company?
  • Microsoft Works
  • Microsoft Office 97
  • Microsoft Office 2000
  • Microsoft Office 2003
  • Microsoft Office 2007 or newer
  • Microsoft Office 2004 for Mac or older
  • Microsoft Office 2008 for Mac or newer
  • Corel WordPerfect Office 12
  • Corel WordPerfect Office X3 or newer
  • Lotus SmartSuite
  • Google Docs & Spreadsheets, Google Apps
  • Textmaker Office
  • Abiword
  • Gnumeric
  • KOffice
  • Apple iWork (Pages, Numbers, Keynote)
  • StarOffice
  • OpenOffice
  • Other

• C32: What percentage of users in your local organization or branch has already switched to OpenOffice.org?
  • 0
  • 1-19%
  • 20-39%
  • 40-59%
  • 60-79%
  • 80-99%
  • 100%
  • I don't know.

• 33: How are the users who already switched to OpenOffice.org using the software?
  • They are using OpenOffice.org exclusively.
  • They are using OpenOffice.org in parallel with Microsoft Office.
  • They are using OpenOffice.org in parallel with an office suite other than Microsoft Office.

• C34: Which of the following areas has your company covered or will it cover by itself?
  • Migration/Roll-out
  • Administration
  • Training
  • Support
  • Custom Development

• C35: For which of the following areas will your company purchase the help of a consultant/vendor?
  • Migration/Roll-out
  • Administration
  • Training
  • Support
  • Custom Development

• C36: What are the preferred development environments in your company?
  • I don't know because I'm not a developer.
  • Eclipse
  • NetBeans
  • Borland JBuilder
  • Borland Delphi
  • Borland C++Builder
  • Microsoft Visual Studio
  • Emacs
  • vi
  • IDEA
  • Other

• C37: What other open source infrastructure, software or technologies is your company using or evaluating?
  • I don't know because I'm not a member of the IT department.
  • Linux
  • OpenSolaris/Solaris
  • Apache Web Server
  • Apache Geronimo
  • JBOSS
  • Glassfish
  • OpenDS
  • Apache Harmony
  • OpenJDK
  • Python
  • PHP
  • Perl
  • Open-Xchange
  • Tomcat
  • Asterisk
  • PostgreSQL
  • MySQL
  • Apache Derby / Java DB
  • OpenESB
  • OpenSSO
  • Grid Engine
  • Roller
  • Alfresco
  • Other

• C38: Space for your comments