AOO UX Research Surveys

AOO UX Research Surveys

To help make informed design and development decisions, the OpenOffice community needs user data!

We need to understand who uses OpenOffice, what they use it for, and what is important to them. Beyond roles and goals, we need to understand user attitudes and behaviour, uncover latent and emerging needs, and understand drivers and barriers of change. Surveys are an excellent way to obtain information about our users, their goals, needs and expectations. The outcome of user survey effort is enhanced insight into the user, their context of use and criteria for success.

In support of a comprehensive, or total health score, we should be open to performing different types of user research surveys. User satisfaction survey data help us understand how satisfied the users are with our overall offering, as well as specific functional areas within the product. With a focus on core use cases and key usage scenarios, we can identify opportunities for improvement that will have the biggest positive impact. In addition, we should consider other surveys. For example, the Usability Scale (SUS) is a standardized set of survey questions that allows us to benchmark our application against other offerings. Another example, is the Promoter Score , which is a measure of how willing someone is to refer our product to a friend.

Survey Goals

• to understand current satisfaction with Apache OpenOffice
• establish a baseline for future comparison
• refine our understanding of our users and their characteristics
• to understand task frequency, feature importance and user satisfaction
• identify opportunities for improvement that will have the biggest positive impact

Survey Questions Candidates

The following questions have been proposed for inclusion in a user satisfaction survey:

Proposed by Kevin Grignon, 2012 06 01

Notes: - I would like to tweak these questions to ensure their are generic enough for home users and business users

Overall Satisfaction and Product Usage

• Which version of OpenOffice do you use? [end survey if response “I don't use OpenOffice”]
  • Version 1.0, Version 1.1, Version 1.2, Version 1.3, Version 3.0+, I don't use OpenOffice, Other

• Which OpenOffice applications do you use (at least a few times a month)?
  • Documents, Spreadsheets, Presentation, Drawing, Database, Formula

• Overall, how satisfied are you with OpenOffice?
  • Very satisfied, somewhat satisfied, Neutral/undecided, somewhat dissatisfied, very dissatisfied

• Why are you satisfied, dissatisfied, or neutral/undecided?
  • Text field

• If you answered with anything other than “Very satisfied,” what would it take to make you “Very satisfied?”
  • Text field

• Which factors contribute the most to your continued use of OpenOffice?
  • Text field

• Which OpenOffice application do you use the most often?
  • Documents, Spreadsheets, Presentation, Drawing, Database, Formula

Documents

• How often do you use OpenOffice Documents?
  • Multiple times a day, Once a day, Multiple times a week, Once a week, Less than once a week

• In addition to OpenOffice Documents, which competitive products do you actively use?
  • List competitive products plus “other” option

• Indicate if a task is important to accomplishing your work (check all that apply) and if it currently functions well in OpenOffice Documents (for those checked).
  • List key tasks

• Are there any missing tasks that are both important and function poorly?
  • Text field

• What are the biggest issues/deficiencies (if any) with OpenOffice Documents?
  • Text field

• Indicate your level of agreement with the following statements. “OpenOffice Documents...”
  • Is easy to use, Offers competitive features, Is something I could recommend, Helps me get my work done, Includes most or all of the features I need, Is innovative, Is as good as or better than the competition

Spreadsheets

• How often do you use OpenOffice Spreadsheets?
  • Multiple times a day, Once a day, Multiple times a week, Once a week, Less than once a week

• In addition to OpenOffice Spreadsheet, which competitive products do you actively use?
  • List competitive products plus “other” option

• Indicate if a task is important to accomplishing your work (check all that apply) and if it currently functions well in OpenOffice Spreadsheets (for those checked).
  • List key tasks

• Are there any missing tasks that are both important and function poorly?
  • Text field

• What are the biggest issues/deficiencies (if any) with OpenOffice Spreadsheets?
  • Text field

• Indicate your level of agreement with the following statements. “OpenOffice Spreadsheets...”
  • Is easy to use, Offers competitive features, Is something I could recommend, Helps me get my work done, Includes most or all of the features I need, Is innovative, Is as good as or better than the competition

Presentations

• How often do you use OpenOffice Presentations?
  • Multiple times a day, Once a day, Multiple times a week, Once a week, Less than once a week

• In addition to OpenOffice Presentations, which competitive products do you actively use?
  • List competitive products plus “other” option

• Indicate if a task is important to accomplishing your work (check all that apply) and if it currently functions well in OpenOffice Presentations (for those checked).
  • List key tasks

• Are there any missing tasks that are both important and function poorly?
  • Text field

• What are the biggest issues/deficiencies (if any) with OpenOffice Presentations?
  • Text field

• Indicate your level of agreement with the following statements. “OpenOffice Presentations...”
  • Is easy to use, Offers competitive features, Is something I could recommend, Helps me get my work done, Includes most or all of the features I need, Is innovative, Is as good as or better than the competition

Drawing

• How often do you use OpenOffice Drawing?
  • Multiple times a day, Once a day, Multiple times a week, Once a week, Less than once a week

• In addition to OpenOffice Drawing, which competitive products do you actively use?
  • List competitive products plus “other” option

• Indicate if a task is important to accomplishing your work (check all that apply) and if it currently functions well in OpenOffice Drawing (for those checked).
  • List key tasks

• Are there any missing tasks that are both important and function poorly?
  • Text field

• What are the biggest issues/deficiencies (if any) with OpenOffice Drawing?
  • Text field

• Indicate your level of agreement with the following statements. “OpenOffice Drawing...”
  • Is easy to use, Offers competitive features, Is something I could recommend, Helps me get my work done, Includes most or all of the features I need, Is innovative, Is as good as or better than the competition

Database

• How often do you use OpenOffice Database?
  • Multiple times a day, Once a day, Multiple times a week, Once a week, Less than once a week

• In addition to OpenOffice Database, which competitive products do you actively use?
  • List competitive products plus “other” option

• Indicate if a task is important to accomplishing your work (check all that apply) and if it currently functions well in OpenOffice Database (for those checked).
  • List key tasks

• Are there any missing tasks that are both important and function poorly?
  • Text field

• What are the biggest issues/deficiencies (if any) with OpenOffice Database ?
  • Text field

• Indicate your level of agreement with the following statements. “OpenOffice Database...”
  • Is easy to use, Offers competitive features, Is something I could recommend, Helps me get my work done, Includes most or all of the features I need, Is innovative, Is as good as or better than the competition

Formula

• How often do you use OpenOffice Formula?
  • Multiple times a day, Once a day, Multiple times a week, Once a week, Less than once a week

• In addition to OpenOffice Formula, which competitive products do you actively use?
  • List competitive products plus “other” option

• Indicate if a task is important to accomplishing your work (check all that apply) and if it currently functions well in OpenOffice Formula(for those checked).
  • List key tasks

• Are there any missing tasks that are both important and function poorly?

• What are the biggest issues/deficiencies (if any) with OpenOffice Formula?

• Indicate your level of agreement with the following statements. “OpenOffice Formula...”
  • Is easy to use, Offers competitive features, Is something I could recommend, Helps me get my work done, Includes most or all of the features I need, Is innovative, Is as good as or better than the competition

Additional Details

• How did you receive the link to this survey?

• What is your relationship with Apache OpenOffice?
• User, Contributor, Business Partner, Other

• In which country do you primarily work?
  • [country list]

• Which operating system do you use?
  • Windows, Mac, Linux, Other

• If applicable In which industry is your company?
  • [industry list]

• If applicable, what is your company size?
• * Less than 50 employees, 50-99 employees, 100-999 employees, 1,000+ employees

• Which best describes your job role?
  • [roles list]

Proposed by Albino Neto, 2012 06 01

• How old are you ?

• What S.O you use ?
  • Linux
  • Mac
  • Windows
  • other [what]

• Use of Linux ? Wich graphic interface:
  • GNOME
  • KDE
  • Lxde
  • Others [what]

• Where do you use Apache OpenOffice?
  • Home
  • Office
  • Company
  • Telecenter
  • Others [whatl]

• Where to get support ?
  • Manuals
  • Mailling list
  • Search
  • Friends
  • Others [what]

• Where do you want to get support ?
  • Manuals
• Mailing list
• Search
• Friends
• Others [whatl]

• How often do you use Apahce OpenOffice ?
  • Sometimes
  • With frequency
  • Daily

• How much time you spend on the computer ?
  • 30 min to 1 hora
  • 1h to 3h
  • 3h to 5h
  • More of 8h

• As you consider using the computer ?
  • Beginner
  • intermediate
  • Advanced (expert)

• How important computer for you:
  • unimportant
  • insignificant
  • Very Important

• How do you consider a nice software?
  • With enough buttons
  • Buttons significant
  • Buttons simple and agile
  • Results
  • Buttons and good visual meanings.

Harvested from previous OpenOffice surveys, Posted by Kevin Grignon, 2012 06 01