Difference between revisions of "Net Promoter question"
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===Calculation=== | ===Calculation=== | ||
Net Promoter Score = % of Promoters - % of Detractors<br /> | Net Promoter Score = % of Promoters - % of Detractors<br /> | ||
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Revision as of 16:36, 4 July 2012
< AOO User Experience Community Home | < AOO UX Research Surveys | < Survey Design
Net Promoter Score
About NPS
The Net Promoter Score is a measure of how willing someone is to refer our product to a friend.
Question
- On a scale 0-10, how likely is it that you would recommend OpenOffice to a friend or colleague?"
Calculation
Net Promoter Score = % of Promoters - % of Detractors
